This privacy policy explains how Grace language Institute, a registered educational institution located at Keshar Mahal Marg, Thamel, Kathmandu, Nepal, collects, uses, and shares personal information of its users, such as students, parents, teachers, and staff. By using our services, you agree to this privacy policy and consent to our data practices.

What personal information do we collect?

We collect personal information that you provide to us directly or indirectly when you enroll, register, or use our services, such as:

• Name, email, phone number, address, date of birth, gender, nationality, and other identification information
• Academic records, grades, test scores, attendance, behavior, and other educational information
• Health information, such as allergies, medical conditions, disabilities, and special needs
• Payment information, such as credit card, bank account, or other payment methods
• Feedback, comments, questions, or complaints that you submit to us
• Any other information that you voluntarily provide to us or that we request from you

We also collect personal information that we obtain from other sources, such as:

• Cookies, web beacons, and other technologies that we use to track and analyze your online activity, preferences, and behavior on our website, app, or social media
• Web analytics tools, such as Google Analytics, that we use to measure and improve our website, app, or social media performance and user experience
• Third-party platforms, such as Facebook, Twitter, or YouTube, that you use to interact with us or access our content
• Other educational institutions, service providers, government agencies, or other third parties that we work with or that provide us with information about you

Why do we collect, use, and share personal information?

We collect, use, and share personal information for the following purposes and legal bases:

• To provide you with educational services, such as teaching, learning, assessment, counseling, and support, as part of our contractual obligation to you or your parent or guardian
• To communicate with you about our services, such as sending you newsletters, announcements, reminders, or notifications, as part of our legitimate interest to keep you informed and engaged
• To improve our services, such as conducting surveys, research, evaluation, or feedback, as part of our legitimate interest to enhance our quality and effectiveness
• To comply with our legal obligations, such as reporting, auditing, accreditation, or licensing, as required by law or regulation
• To protect our rights and interests, such as enforcing our policies, resolving disputes, or preventing fraud, as part of our legitimate interest to safeguard our reputation and assets
• To fulfill any other purpose that you consent to or that we disclose to you at the time of collection

How do we collect personal information?

We collect personal information through various methods and sources, such as:

• Online forms, surveys, or applications that you fill out on our website, app, or social media
• Email, phone, or other communication channels that you use to contact us or that we use to contact you
• Cookies, web beacons, and other technologies that we use to track and analyze your online activity, preferences, and behavior on our website, app, or social media
• Web analytics tools, such as Google Analytics, that we use to measure and improve our website, app, or social media performance and user experience
• Third-party platforms, such as Facebook, Twitter, or YouTube, that you use to interact with us or access our content
• Other educational institutions, service providers, government agencies, or other third parties that we work with or that provide us with information about you

You can choose to disable cookies, web beacons, and other technologies on your browser or device settings, but this may affect the functionality and performance of our website, app, or social media. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Who do we share personal information with?

We share personal information with third parties that help us provide, improve, or promote our services, such as:

• Other educational institutions, such as schools, colleges, universities, or testing centers, that you apply to, enroll in, or transfer to, or that we collaborate with for academic or extracurricular purposes
• Service providers, such as software, cloud, hosting, payment, or marketing providers, that we contract with to perform functions or tasks on our behalf
• Government agencies, such as education, health, or immigration authorities, that we report to or cooperate with for legal or regulatory purposes
• Other third parties, such as researchers, evaluators, consultants, or sponsors, that we partner with for educational or research purposes

We only share personal information with third parties that have a legitimate need to access it and that agree to respect and protect it. We do not sell, rent, or trade personal information with third parties for their own commercial purposes.

How do we protect personal information?

We take reasonable measures to protect personal information from unauthorized access, use, disclosure, modification, or destruction, such as:

• Encrypting, hashing, or anonymizing personal information when storing or transmitting it
• Using password protection, access control, firewalls, and antivirus software to prevent unauthorized access or intrusion
• Training and educating our staff, teachers, and contractors on data privacy and security policies and practices
• Reviewing and auditing our data privacy and security policies and practices regularly and updating them as needed

However, we cannot guarantee the absolute security of personal information, as no method of transmission or storage is completely secure. In the event of a data breach, we will notify you and the relevant authorities as soon as possible and take appropriate actions to mitigate the impact and prevent recurrence.

What rights and choices do you have regarding your personal information?

You have the following rights and choices regarding your personal information, subject to applicable laws and regulations:

• Access: You have the right to request access to your personal information that we hold and receive a copy of it
• Correction: You have the right to request correction of any inaccurate or incomplete personal information that we hold about you
• Deletion: You have the right to request deletion of your personal information that we hold about you, unless we have a legal or legitimate reason to keep it
• Withdrawal of consent: You have the right to withdraw your consent to our collection, use, or sharing of your personal information at any time, without affecting the lawfulness of our processing before your withdrawal
• Opt-out: You have the right to opt out of receiving marketing or promotional communications from us at any time, by clicking the unsubscribe link in our emails or contacting us
• Complaint: You have the right to file a complaint with us or the relevant authority if you are not satisfied with how we handle your personal information

To exercise any of these rights or choices, please contact us using the contact details below. We may ask you to provide proof of identity or additional information to verify your request. We will respond to your request within a reasonable time and in accordance with the applicable laws and regulations.

How can you contact us?

If you have any questions, comments, or requests regarding this privacy policy or our data practices, please contact us at:

Grace Language Institute, Keshar Mahal Marg, Thamel, Kathmandu, Nepal